Conversational AI for Patient Assistance Program
- September 25, 2023
Discover how Neutrino, a leading provider of global commercial services to the life sciences industry, partnered with a major pharmaceutical manufacturer in the US to revolutionize patient assistance programs (PAPs).
Through the implementation of an intelligent solution using GCP – Dialogflow, Neutrino achieved remarkable results, including a 60% reduction in enrollment queries, a 65% reduction in general inquiries, a 70% reduction in eligibility queries, and annual savings of $1.5 million. This innovative approach also eliminated 35,000 hours of manual efforts per year, streamlining processes and improving accessibility for patients, prescribers, payers, and channel partners.
Read the full case study for insights.