Modernizing Patient Services for a Pharma Hub Organization in the U.S.

Fragmented patient workflows and lengthy, six-month-plus program launch cycles present significant challenges to pharmaceutical hub organizations.

This case study details a successful transformation, showcasing how a leading Pharma Hub organization partnered with Neutrino to establish a unified, scalable, and compliant patient services platform utilizing Salesforce Health Cloud.

The solution replaced complex legacy systems with a Centralized Case Management Platform, introduced reusable program launch templates, and implemented a comprehensive automation framework. This strategic shift resulted in:

• Accelerated Implementation: Full Hub rollout time was reduced from over six months to just sixteen weeks.
• Rapid Deployment: Lite and eHub programs were launched in as few as eight weeks.
• Enhanced Compliance: Standardized, enterprise-grade workflows ensured quality and consistency across more than ten deployed therapy programs.

Read the full case study here to understand the blueprint for delivering greater speed, accuracy, and operational resilience within modern patient services.