Conversational AI for Training Programs
- September 22, 2023
Discover how Neutrino, in partnership with a global leader in IT training and professional services, transformed their customer support with a cutting-edge Conversational AI solution powered by Amazon Lex. This innovative solution addressed the challenge of diverse training programs across multiple regions, language barriers, and a high volume of customer queries.
Learn how strategic language translation and live agent routing contributed to enhancing customer satisfaction and operational efficiency. This case study highlights the remarkable success achieved with Amazon Lex, providing a 95% accuracy rate in addressing daily customer queries.
Explore the full case study to delve into the details of this successful transformation in IT customer support.